RETURN & REFUND POLICY

Your satisfaction is very important to us. For that reason, we are giving you 30 calendar days from receipt of your purchase to make returns. Your product must be unused and in the same condition that you received it to be eligible for a refund.

*If you are local to our brick and mortar location, for your convenience we are happy to assist you in store with your returns. Ms. Lyn at the desk loves to help our customers!

For everyone else, here's the good news about our return process: we will pay return shipping. 

To return your items, Follow these steps:


1. Repackage your products.
2. Email us with your intent to return your purchase and a reason for your return at redlettergemsllc@gmail.com
3. We'll email you back with a return label.
4. Print out the return label and affix to your package with your purchase receipt or gift receipt.
5. Drop off at your nearest post office.

Please allow up to 5 business days for your refund to process once the returned product is received by our warehouse. Refunds are issued in the form of a credit to your original payment method. Shipping costs (if any) for the original order are not refundable.